Introduction to Management Science 12th Edition by Bernard Taylor

Exercise 45

The Delacroix Inn in Alexandria is a small, exclusive hotel with 20 rooms. Guests can call housekeeping from 8:00 a.m. to midnight for any of their service needs. Housekeeping keeps one person on duty during this time to respond to guest calls. Each room averages 0.7 call per day to housekeeping (Poisson distributed), and a guest request requires an average of 30 minutes (exponentially distributed) for the staff person to respond to and take care of. Determine the portion of time the staff person is busy and how long a guest must wait for his or her request to be addressed. Does the housekeeping system seem adequate