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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 10
What are some of the management problems associated with allowing service employees to exercise judgment in meeting customer needs ?
Explanation
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Services refer to ideas and concepts. Mo...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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