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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 12
Why do service firms hesitate to offer a service guarantee ?
Explanation
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While buying a product, warranty is give...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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