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book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Edition 7ISBN: 9780071289276
book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Edition 7ISBN: 9780071289276
Exercise 4
Prepare an "improved" response letter from Gail Pearson.
Explanation
Verified
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The response by Mrs. GP had some weaknes...

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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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