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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 3
Comment on the different dynamics of one-on-one service and group service in regard to perceived control of the service encounter.
Explanation
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When customers are served in groups such...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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