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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 9
How has Enterprise Rent-A-Car (ERAC) defined its service differently than that of the typical national car rental company?
Explanation
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Enterprise Rent-A-Car (ERAC) offers a co...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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