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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 5
What are the characteristics of a service that would make communication a good substitute for transportation ?
Explanation
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The encounters faced by a service-based ...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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Character 255
