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book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Edition 7ISBN: 9780071289276
book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Edition 7ISBN: 9780071289276
Exercise 2
In this chapter, we referred to Maister's First and Second Laws of Service. How do they relate to this case ?
Explanation
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Waiting can be annoying, aggravating, ag...

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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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