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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 4
The clinic is considering adopting a queue priority system that is determined by the time of entry into the system at the receptionist. How might patients waiting for the doctor react to this policy ?
Explanation
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The physician queue is affected because,...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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