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Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
Edition 8ISBN: 978-1259010651Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
Edition 8ISBN: 978-1259010651 Exercise 34
Assume the waiting lines at the receptionist, the nurse clinician, and the doctor are managed independently with a FCFS priority. Using queuing formulas and the assumption that patients exiting from an activity follow a Poisson distribution, estimate the following statistics:
Explanation
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a. Average waiting time in each of the ...
Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
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