Business Law 12th Edition by Roger LeRoy Miller ,Frank Cross

Exercise 10

CASE PROBLEM WITH SAMPLE ANSWER: Arbitration Clause. Kathleen Lowden sued cellular phone company T-Mobile USA, Inc., contending that its service agreements were not enforceable under Washington state law. Lowden requested that the court allow a class-action suit, in which her claims would extend to similarly affected customers. She contended that T-Mobile had improperly charged her fees beyond the advertised price of service and charged her for roaming calls that should not have been classified as roaming. T-Mobile moved to force arbitration in accordance with the provisions that were clearly set forth in the service agreement. The agreement also specified that no class-action suit could be brought, so T-Mobile also asked the court to dismiss the request for a class-action suit. Was T-Mobile correct that Lowden's only course of action was to file arbitration personally? Why or why not? [ Lowden v. T-Mobile USA, Inc., 512 F.3d 1213 (9th Cir. 2008)]