
Selling 9th Edition by Stephen Castleberry,John Tanner
Edition 9ISBN: 978-0077861001
Selling 9th Edition by Stephen Castleberry,John Tanner
Edition 9ISBN: 978-0077861001 Exercise 1
What is your reaction to the statement "The customer is always right"? Is it a sound basis for making adjustments and satisfying complaints? Can it be followed literally? Why or why not?
Explanation
Satisfied customer is treated as one of ...
Selling 9th Edition by Stephen Castleberry,John Tanner
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Character 255