Selling 9th Edition by Stephen Castleberry,John Tanner

Exercise 13

Answer Rick's questions as if you were Karen. To help you with your answer, consider that she and the service reps are in Kansas City, distribution is in St. Louis, and the corporate office (where credit, payroll, and other such functions are located) is in San Francisco. Regarding KHR, would it matter to your answer if they were a new customer versus a long-time customer? Why or why not, and if so, how?