Fundamentals of Management 10th Edition by Stephen Robbins,Mary Coulter ,David De Cenzo

Exercise 10

Keeping professionals excited about work that is routine and standardized and chaotic is a major challenge for Symantec's managers. How could they use technical, human, and conceptual skills to maintain an environment that encourages innovation and professionalism among the virus hunters? What managerial competencies might be important for these managers? Why?