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Human Resource Management 7th Edition by Raymond Noe, John Hollenbeck, Barry Gerhart, Patrick Wright
Edition 7ISBN: 9780073530475Human Resource Management 7th Edition by Raymond Noe, John Hollenbeck, Barry Gerhart, Patrick Wright
Edition 7ISBN: 9780073530475 Exercise 1
Zappos Faces Competitive Challenges
Which of Zappos' 10 core values do you believe that human resource practices can influence the most The least Why For each of the core values, identify the HR practices that are related to it. Explain how each of the HR practice(s) you identified is related to the core values.
Which of Zappos' 10 core values do you believe that human resource practices can influence the most The least Why For each of the core values, identify the HR practices that are related to it. Explain how each of the HR practice(s) you identified is related to the core values.
Explanation
Verified
Verified
Facts
Z is a famous online store offering shoes of different size, brand, and width. After this, it has grown now to sell handbags, watches and other accessories. Z thinks that to deliver goods on time is very important in determining the customer's preference in buying online and its focuses on the timely delivery of goods. The company has been awarded for its best working culture and was included in 86 th rank in fortunes magazine in 2014.HR has a very important role than just the rule enforcer in Z. He educates the employees and protects the culture. Hiring for any process is very tough in Z where more focuses in being laid on to be humbler and learn.
Mangers are also encouraged to build good repo with employees inside and outside the office premises. A new employee is provided four-week training course. Managers are asked to evaluate the performance of employees based on the core values of Z. It has also created Z.com library where books are widely discussed and read by employees.
Z also believes in the use of social media and conducts a survey regarding employees on a wide variety of questions. The information received is broken down by departments and opportunities are found and acted. Other companies are learning from the practices adopted by Z.
Discussion
Z working culture is considered as one of the best in the industry. At the same time hiring process for jobs is considered as one of the toughest in the industry. Z focus solely on its 10 core values which determine its working culture. Off the 10 core values "embrace and drive change" is the most important that influences the HR practices the most. It is because adopting to change is critical. If an employee does not adopt to change his skills may become obsolete. Thus, willingly accepting the change will make him learn and progress more.
Off the 10 core values least important is the "create fun and a little weirdness". It is because one should be serious in his work and try to learn more. Wasting of time in funny activities is not going to yield much.
The 10 core values of Z and HR practices associated with it are as follows:
1) Deliver WOW through services: Employees need to give a positive response to customer complaints because the core value focuses more on that.
2) Embrace and drive change: HR practice related to the core value is mangers initiate programs regarding the use of new technology. It is related to change and willingness to adopt with it.
3) Create fun and little weirdness: Creating a work culture where employees feel free to relax and interacat.
4) Be adventurous, creative and open minded: Employees should be given opportunities to innovative the new solutions to queries and have brainstorming session related with new issues.
5) Pursue growth and learning: Organizing programs that will incorporate new aspects of business in employees that will enable them to grow.
6) Built an open and honest relationship with communication: Employee should be allowed to communicate with each other freely and in an open environment.
7) Build a positive team and family spirit: the employee should be always encouraged in their work and invoke a spirit of working in one family.
8) Do more with less: Employees have to be effective in their work so that they can achieve maximum with minimal resources.
9) Be passionate and determined: Employees should be thought the essence of being passionate and managers should guide them to be determined also.
10) Be humble: Employee should not be arrogant about their achievement but instead should be humble to learn more.
Z is a famous online store offering shoes of different size, brand, and width. After this, it has grown now to sell handbags, watches and other accessories. Z thinks that to deliver goods on time is very important in determining the customer's preference in buying online and its focuses on the timely delivery of goods. The company has been awarded for its best working culture and was included in 86 th rank in fortunes magazine in 2014.HR has a very important role than just the rule enforcer in Z. He educates the employees and protects the culture. Hiring for any process is very tough in Z where more focuses in being laid on to be humbler and learn.
Mangers are also encouraged to build good repo with employees inside and outside the office premises. A new employee is provided four-week training course. Managers are asked to evaluate the performance of employees based on the core values of Z. It has also created Z.com library where books are widely discussed and read by employees.
Z also believes in the use of social media and conducts a survey regarding employees on a wide variety of questions. The information received is broken down by departments and opportunities are found and acted. Other companies are learning from the practices adopted by Z.
Discussion
Z working culture is considered as one of the best in the industry. At the same time hiring process for jobs is considered as one of the toughest in the industry. Z focus solely on its 10 core values which determine its working culture. Off the 10 core values "embrace and drive change" is the most important that influences the HR practices the most. It is because adopting to change is critical. If an employee does not adopt to change his skills may become obsolete. Thus, willingly accepting the change will make him learn and progress more.
Off the 10 core values least important is the "create fun and a little weirdness". It is because one should be serious in his work and try to learn more. Wasting of time in funny activities is not going to yield much.
The 10 core values of Z and HR practices associated with it are as follows:
1) Deliver WOW through services: Employees need to give a positive response to customer complaints because the core value focuses more on that.
2) Embrace and drive change: HR practice related to the core value is mangers initiate programs regarding the use of new technology. It is related to change and willingness to adopt with it.
3) Create fun and little weirdness: Creating a work culture where employees feel free to relax and interacat.
4) Be adventurous, creative and open minded: Employees should be given opportunities to innovative the new solutions to queries and have brainstorming session related with new issues.
5) Pursue growth and learning: Organizing programs that will incorporate new aspects of business in employees that will enable them to grow.
6) Built an open and honest relationship with communication: Employee should be allowed to communicate with each other freely and in an open environment.
7) Build a positive team and family spirit: the employee should be always encouraged in their work and invoke a spirit of working in one family.
8) Do more with less: Employees have to be effective in their work so that they can achieve maximum with minimal resources.
9) Be passionate and determined: Employees should be thought the essence of being passionate and managers should guide them to be determined also.
10) Be humble: Employee should not be arrogant about their achievement but instead should be humble to learn more.
Human Resource Management 7th Edition by Raymond Noe, John Hollenbeck, Barry Gerhart, Patrick Wright
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