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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 28
Scenario: Trendy Fashions
Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics amongst its managers. The company's customer service ratings are suffering and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain just heard about the appreciative inquiry process and thinks this might be a good technique to improve this situation. He needs more information on this process.
The CEO will need to know that the first step in his appreciative inquiry change effort will begin by:
A) determining the cause of the problem.
B) determining whether there exists a problem that needs to be fixed.
C) involving employees in the process of unfreezing.
D) identifying the positive elements of the organization or work unit that is performing well.
E) creating a common image among participants of what should be in their own organization.
Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics amongst its managers. The company's customer service ratings are suffering and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain just heard about the appreciative inquiry process and thinks this might be a good technique to improve this situation. He needs more information on this process.
The CEO will need to know that the first step in his appreciative inquiry change effort will begin by:
A) determining the cause of the problem.
B) determining whether there exists a problem that needs to be fixed.
C) involving employees in the process of unfreezing.
D) identifying the positive elements of the organization or work unit that is performing well.
E) creating a common image among participants of what should be in their own organization.
Explanation
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The first step in an appreciative inquir...
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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