Quality & Performance Excellence 6th Edition by James Evans

Exercise 16

The Baldrige criteria defined the leadership system as "how leadership is exercised, formally and informally, throughout the company-the basis for and the way that key decisions are made, communicated, and carried out. It includes structures and mechanisms for decision making, selection and development of leaders and managers, and reinforcing values, practices, and behaviors." What are some attributes of an effective leadership system How would you design one for an organization