Law, Business and Society 11th Edition by Tony McAdams

Exercise 3

a. A debt collection letter must be evaluated to determine whether it causes confusion or misunderstanding for the consumer. What level of consumer sophistication was employed by the court to determine whether the debt collection letter to Williams caused confusion or misunderstanding
b. Is confusion on the part of an individual consumer conclusive evidence of a violation of the Fair Debt Collection Practices Act Explain.
c. Describe the two ways by which a plaintiff/consumer can establish that a debt collection letter caused an impermissible level of confusion or misunderstanding.