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Business Communication 8th Edition by Amy Newman,Scot Ober
Edition 8ISBN: 978-1111533168Business Communication 8th Edition by Amy Newman,Scot Ober
Edition 8ISBN: 978-1111533168 Exercise 20
Practice an active listening response.
For each of the following statements, write down three responses: one that repeats the content, one that paraphrases the content, and one that reflects both the content and the possible underlying emotion.
• I can't believe I wasn't chosen for the hockey team.
• I didn't think I'd get a call back for a second interview, but I did!
• My family is visiting this weekend, and I have two exams on Monday.
• I didn't get the promotion to senior financial assistant.
For each of the following statements, write down three responses: one that repeats the content, one that paraphrases the content, and one that reflects both the content and the possible underlying emotion.
• I can't believe I wasn't chosen for the hockey team.
• I didn't think I'd get a call back for a second interview, but I did!
• My family is visiting this weekend, and I have two exams on Monday.
• I didn't get the promotion to senior financial assistant.
Explanation
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Business Communication 8th Edition by Amy Newman,Scot Ober
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