Business Communication 8th Edition by Amy Newman,Scot Ober

Exercise 12

Respond to another student's review.
Give the review you completed in the previous exercise to a partner in class. Imagine that you're the proprietor of the business-the owner or a manager who would be responsible for responding to online reviews. First, decide how you would respond to this post. Would you ignore it, write an online response, or try to call or email the customer directly? Then, talk with your partner about your decision. Is this what he or she would prefer? Why or why not?
Next, assume that you'll write a response online. Draft your response, and again ask your partner for feedback. Would he or she be satisfied with the response?
Finally, rewrite the response to perfect it with feedback from your partner.