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Business Communication 8th Edition by Amy Newman,Scot Ober
Edition 8ISBN: 978-1111533168Business Communication 8th Edition by Amy Newman,Scot Ober
Edition 8ISBN: 978-1111533168 Exercise 14
Write an email to a customer who posted negative feedback.
Imagine that you work for the Colonnade Hotel and Resort, and a customer posted a video of his negative experience checking into the hotel (Figure). The customer also posted a negative review of the hotel on a travel website (Figure).
Prepare an email to the customer, addressing his concerns. How can you win over this very angry customer?
Imagine that you work for the Colonnade Hotel and Resort, and a customer posted a video of his negative experience checking into the hotel (Figure). The customer also posted a negative review of the hotel on a travel website (Figure).
Prepare an email to the customer, addressing his concerns. How can you win over this very angry customer?
Explanation
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A sample email to the customer who poste...
Business Communication 8th Edition by Amy Newman,Scot Ober
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