Business Communication 8th Edition by Amy Newman,Scot Ober

Exercise 10

Practice a behavioral interview.
To prepare for this exercise, identify between 10 and 15 examples of stories from your experience, as described in this chapter. Then, in class, work in groups of three to practice answering a behavioral interview question. Take turns, with one of you asking the question, another responding, and the third person observing and taking notes, using the checklist below to evaluate the candidate's response:

Here are a few behavioral interview questions you may ask your partner:
• Tell me about a time when you worked well as part of a team. What was your role, and what was the result of the team's work?
• Please tell me about a situation when you had a difficult problem to solve. What did you do, and how did it turn out?
• Please give me an example of a positive interaction you had with a customer. What was the situation, what did you do, and how did it turn out?
• What do you consider your greatest strength in communicating with others? Can you give me an example of when you used this skill or technique, and tell me how it worked out?
• Tell me about a time when you took a leadership role. What was the situation, what did you do, and what was the result?
• Please give me an example of a difficult decision you made recently. How did you go about making the decision, and what was the result?