Fraud Examination 5th Edition by Steve Albrecht,Chad Albrecht,Conan Albrecht, Mark Zimbelman

Exercise 24

James Davis owns a small Internet service provider business. Recently, customers have been complaining that they are overcharged and are not receiving timely customer service. Billing rates seem to increase without notice.
Five years ago, James used funding from several different investors in order to start his Internet service. Currently, he has 17 outstanding bills to be paid, all with late charges. Five of the bills include notices stating that lawsuits are pending. Also, he has not paid dividends to investors in two years. Every day, James drives either his Mercedes-Benz or his new Lexus to work. Before starting the business, James drove only one car, a Suzuki Samurai. James now lives in a palatial home and owns very expensive furniture. Employees constantly ask James for new equipment, but the "boss" refuses to update the old equipment. Two weeks ago, James was irate and fired one of his accounting clerks for not depositing some checks on time. James is known for losing his temper.
1. Discuss any fraud symptoms that are present in this case.
2. Why would complaints from customers be a fraud symptom