Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 7

Analyzing a Bad News Message
Today you received the following message in your mailbox:
Dear (Your Name),
Thank you for your membership with Fit4Life. We hope you are enjoying our fitness club and that you're reaching your health and wellness goals along the way. As always, we're excited to help you in any way.
We're writing to let you know about an upcoming change in your Fit4Life monthly dues. Effective June 15, the dues for your membership will increase $10 per month - plus any associated taxes.
We strive to keep dues increases as infrequent and minimal as possible. If you have questions about the increase or if there is anything else we can do to improve your experience with Fit4Life, please contact me on your next visit to the club.
Thank you again for your membership with Fit4Life. We enjoy serving you and look forward to seeing you soon!
Sincerely,
Lawrence Josel
Fit4Life General Manager
As your instructor directs,
a. Write an e-mail in which you analyze this message using the guidelines for negative messages that you learned in this chapter.
b. Rewrite this message so that it does a better job of delivering the negative news. Then, write a memo to your instructor explaining why you chose to make these revisions.