Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 16

As your instructor directs, write a negative letter that responds to one of the following scenarios:
Write a letter to the owner of a restaurant where you received poor service.
Write a letter to a company whose product unsatisfactorily met your expectations or needs.
Identify a current political topic on which you disagree with your congressional representative. Write a letter that outlines your views for him/her and calls for change.
Identify a television advertisement with which you disagree. Write a letter to the company explaining your position and request that the advertisement be altered or taken off the air.
Hints:
For all of these scenarios, your main goal should be to promote change.
Express your complaint as positively as possible.
Remember to consider your audience's needs; how can you build support for your position