
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 2
Think of a product or a service that you are considering purchasing. Develop a list of fitness-for-use criteria that are meaningful to you.
Explanation
Fitness for use is explained below:
Fitness for use criteria concept is according to customer's point of view. This fully sees quality as customer's requirements, desires, or needs. So fitness for intended use is customer specified requirements. It indicates on certain factors such as follows:
• The products are performed as given in the commercial advertisements.
• The product or services are affordable by both consumers and manufacturers.
• Compare the quality of packing on goods and services that a firm offers with the price of the competitors.
• The product must be user friendly.
Assumption made on product to purchase under fitness for use criteria is explained below:
BW and HC are two types of cars that can serve different needs and different groups of customers. Individuals have diversified needs and wants. So for example, HC cars is less expensive to purchase, economical to own, less comfortable, easy to drive, and not attractive in style. But the other BW car is expensive to purchase, more economical to operate than HC, and more attractive in design.
List of fitness for use criteria for the above example is as follows:
The list of fitness for use criteria for cars includes:
• Cost of maintenance
• Initial price
• Fuel consumption
• Aesthetics
• User friendly
Fitness for use criteria concept is according to customer's point of view. This fully sees quality as customer's requirements, desires, or needs. So fitness for intended use is customer specified requirements. It indicates on certain factors such as follows:
• The products are performed as given in the commercial advertisements.
• The product or services are affordable by both consumers and manufacturers.
• Compare the quality of packing on goods and services that a firm offers with the price of the competitors.
• The product must be user friendly.
Assumption made on product to purchase under fitness for use criteria is explained below:
BW and HC are two types of cars that can serve different needs and different groups of customers. Individuals have diversified needs and wants. So for example, HC cars is less expensive to purchase, economical to own, less comfortable, easy to drive, and not attractive in style. But the other BW car is expensive to purchase, more economical to operate than HC, and more attractive in design.
List of fitness for use criteria for the above example is as follows:
The list of fitness for use criteria for cars includes:
• Cost of maintenance
• Initial price
• Fuel consumption
• Aesthetics
• User friendly
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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