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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 18
Select a service activity with which you are familiar. If you were the manager of this activity, what "conformance to specifications" criteria would you use to monitor it?
Explanation
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Example for service activity:
Consider ...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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