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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 32
What is the voice of the customer? List the major listening and learning approaches used to gather voice of the customer information. What are the advantages and disadvantages of each?
Explanation
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Voice of the customer:
It refers to the...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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