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book Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay cover

Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

Edition 10ISBN: 978-1305662544
book Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay cover

Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

Edition 10ISBN: 978-1305662544
Exercise 45
Why should a company make it easy for customers to complain? Describe the features of an effective complaint management process.
Explanation
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Company makes it easy for customers to c...

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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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