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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 55
List the key factors that should be included in a good service recovery.
Explanation
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The following are the key factors includ...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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