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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 85
Why should an organization measure customer satisfaction? Describe the key steps that must be addressed in designing customer satisfaction surveys.
Explanation
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Significance of measuring customer satis...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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