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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
Edition 10ISBN: 978-1305662544 Exercise 34
How is the net promoter score measured? What insights does the score provide to management?
Explanation
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Measuring of net promoter score:
In rec...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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