Business Communication 9th Edition by Amy Newman

Exercise 27

Revise an email gone wrong.
When you read this email, you'll know that it was sent in anger. (This is adapted from a real email stemming from a similar situation.) Use the process described in Exercise 15 to revise this email.

REFERENCE:
Revise your email to sales associates at Herman Miller.
Revise your draft email to Herman Miller sales associates (from Exercise 10). What changes will you make to improve the message Follow these steps for the revision process:
a. Read the email once, revising for content. Make sure that all needed information is included, no unnecessary information is included, and the information is presented in a logical sequence.
b. Read the email a second time, revising for style. Make sure that the words, sentences, paragraphs, and overall tone are appropriate.
c. Read the email a third time, revising for correctness. Make sure that grammar, mechanics, punctuation, and word choice are error free.