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Business Communication 9th Edition by Amy Newman
Edition 9ISBN: 978-1305081420Business Communication 9th Edition by Amy Newman
Edition 9ISBN: 978-1305081420 Exercise 22
Write a letter refusing a customer's request for reimbursement.
As the president's assistant at the Ford Motor Company, you received a customer letter. The customer complains that her Ford Escort is a "lemon" and has cost her over $3,000 in repairs over a two-year period after the warranty expired. She wants to be reimbursed $3,000. You cannot grant her request; however, you can offer her a credit for $1,000 toward the purchase of a new Ford car.
Write a letter explaining the decision. Present your rationale in a way that acknowledges the customer's concerns yet avoids paying for past repairs.
As the president's assistant at the Ford Motor Company, you received a customer letter. The customer complains that her Ford Escort is a "lemon" and has cost her over $3,000 in repairs over a two-year period after the warranty expired. She wants to be reimbursed $3,000. You cannot grant her request; however, you can offer her a credit for $1,000 toward the purchase of a new Ford car.
Write a letter explaining the decision. Present your rationale in a way that acknowledges the customer's concerns yet avoids paying for past repairs.
Explanation
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Dear POQ (customer),
I received your let...
Business Communication 9th Edition by Amy Newman
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