Exam 3: Understanding Buyers
Exam 1: Overview of Personal Selling103 Questions
Exam 2: Building Trust and Sales Ethics107 Questions
Exam 3: Understanding Buyers129 Questions
Exam 4: Communication Skills126 Questions
Exam 5: Strategic Prospecting and Preparing for Sales Dialogue109 Questions
Exam 6: Planning Sales Dialogues and Presentations113 Questions
Exam 7: Sales Dialogue: Creating and Communicating Value131 Questions
Exam 8: Addressing Concerns and Earning Commitment116 Questions
Exam 9: Expanding Customer Relations114 Questions
Exam 10: Adding Value: Self-Leadership and Teamwork137 Questions
Exam 11: Sales Management and Sales 2.0186 Questions
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Individuals within an organization who have the ultimate responsibility of determining which product or service will be purchased are called ________________.
(Short Answer)
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The second stage of the buying process is to determine the general characteristics of a solution to a particular problem or need. As a salesperson, you should want to assist the buyer as they move through this stage because:
(Multiple Choice)
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_____________ price refers to the price buyers determine for their final product through information gathered from research in the marketplace.
(Short Answer)
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Today, organizations are becoming more competitive with their suppliers.
(True/False)
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Generally speaking, business markets experience higher levels of demand fluctuation than to consumer markets.
(True/False)
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________________ refers to a purse decision that occurs when a buyer is purchasing a product or service for the first time.
(Short Answer)
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The only type of needs business buyers have are functional needs.
(True/False)
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____________ needs are needs for acceptance from an association with others.
(Short Answer)
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In market which consumers purchase goods and services rather use and function is called the ____________ market.
(Short Answer)
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When using the multi-attribute model for evaluating suppliers and products, buyers must remember to:
(Multiple Choice)
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Which of the following is necessary for using the multi-attribute model?
(Multiple Choice)
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A salesperson engaged in _______________________________provides information to evidence a more accurate and less favorable picture of the competitors attributes.
(Short Answer)
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The least important member of the buying team is the Gatekeeper.
(True/False)
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_________________ refers to a purchase decision resulting from an ongoing purchasing relationship with a supplier.
(Short Answer)
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Members of the buying team will almost always have the same goals.
(True/False)
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A business organization wanting to increase it's interdependence with its suppliers in an effort to reduce risk and increase profitability, may wish to explore the concept of?
(Multiple Choice)
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The evaluative attributes related to how things are carried out and done between the buyer and the seller are called?
(Multiple Choice)
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The most common type of buying decision for most purchasing agents is new task.
(True/False)
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