Question 1

The client empowerment model is effective when

Accepted Answer

A) clients are part of the majority culture 
B) clients can easily articulate their cause 
C) clients have past experience organizing 
D) clients are taught how to promote change 
A) clients are part of the majority culture 
B) clients can easily articulate their cause 
C) clients have past experience organizing 
D) clients are taught how to promote change D

Question 2

The informal network

Accepted Answer

A) is obvious and easy to understand 
B) is reflected in the organizational chart 
C) takes time to access 
D) includes informal helpers 
A) is obvious and easy to understand 
B) is reflected in the organizational chart 
C) takes time to access 
D) includes informal helpers C

Question 3

One key component to organizing to promote community change is

Accepted Answer

A) using a network to promote a common cause 
B) gaining support from one client group 
C) choosing a very small challenge 
D) limiting participants to a manageable number 
A) using a network to promote a common cause 
B) gaining support from one client group 
C) choosing a very small challenge 
D) limiting participants to a manageable number A

Question 4

Self-help groups,schools,and churches make up a(n)

Accepted Answer

A) informal network 
B) formal network 
C) agency network 
D) personal network 
A) informal network 
B) formal network 
C) agency network 
D) personal network

Question 5

To make a good referral,the professional must know all of the following EXCEPT

Accepted Answer

A) if the agency is able to provide the service 
B) if the agency is willing to accept the referral 
C) if the agency is accessible to the client 
D) if the agency has political difficulties 
A) if the agency is able to provide the service 
B) if the agency is willing to accept the referral 
C) if the agency is accessible to the client 
D) if the agency has political difficulties

Question 6

A difficult area in which to advocate is

Accepted Answer

A) the community 
B) the family 
C) between agencies 
D) the political arena 
A) the community 
B) the family 
C) between agencies 
D) the political arena

Question 7

Human service helpers allocate which of the following resources?

Accepted Answer

A) time 
B) space 
C) clients 
D) paperwork 
A) time 
B) space 
C) clients 
D) paperwork

Question 8

Burnout means

Accepted Answer

A) the helper is tired of working with clients 
B) the helper is reacting to encapsulation 
C) the helper has the paperwork blues 
D) the helper has difficulty with allocation of time 
A) the helper is tired of working with clients 
B) the helper is reacting to encapsulation 
C) the helper has the paperwork blues 
D) the helper has difficulty with allocation of time

Question 9

The agency mission

Accepted Answer

A) states specific goals of the agency 
B) is used for publicity 
C) refers to how funds should be spent 
D) states guiding principles 
A) states specific goals of the agency 
B) is used for publicity 
C) refers to how funds should be spent 
D) states guiding principles

Question 10

Professionals learn about other agencies by engaging in all but which of the following?

Accepted Answer

A) becoming a client at the agency 
B) visiting the agency as a guest 
C) gathering information by phone 
D) making personal contacts with other professionals 
A) becoming a client at the agency 
B) visiting the agency as a guest 
C) gathering information by phone 
D) making personal contacts with other professionals

Question 11

Which of the following is NOT a part of the four-step process providing guidelines for linking the client with another service?

Accepted Answer

A) explain 
B) describe the service 
C) transmit information 
D) evaluate 
A) explain 
B) describe the service 
C) transmit information 
D) evaluate

Question 12

Paperwork serves all but which of the following functions?

Accepted Answer

A) documenting for funding 
B) documenting client history 
C) allowing helpers to build rapport 
D) establishing a permanent client record 
A) documenting for funding 
B) documenting client history 
C) allowing helpers to build rapport 
D) establishing a permanent client record

Question 13

The process of advocacy includes all but which of the following?

Accepted Answer

A) identify needs of the population 
B) identify how to meet needs 
C) work with a network of individuals 
D) teach clients how to identify needs 
A) identify needs of the population 
B) identify how to meet needs 
C) work with a network of individuals 
D) teach clients how to identify needs

Question 14

Turf issues cause difficulties in collaboration by

Accepted Answer

A) asking agencies to alter their mission and goals 
B) asking agencies to share the same space 
C) asking agencies to spend hours of time planning 
D) asking agencies to combine governing bodies 
A) asking agencies to alter their mission and goals 
B) asking agencies to share the same space 
C) asking agencies to spend hours of time planning 
D) asking agencies to combine governing bodies

Question 15

Turf battles occur for all but which of the following reasons?

Accepted Answer

A) Collaboration appears to benefit one agenda more than another. 
B) One agency has access to more resources. 
C) Collaboration benefits more than one population. 
D) One agency believes it is its mission to serve a specific client population. 
A) Collaboration appears to benefit one agenda more than another. 
B) One agency has access to more resources. 
C) Collaboration benefits more than one population. 
D) One agency believes it is its mission to serve a specific client population.

Question 16

Paperwork is difficult because

Accepted Answer

A) there is not enough room on the forms 
B) client histories are too complex 
C) crisis work comes before documentation 
D) files get lost 
A) there is not enough room on the forms 
B) client histories are too complex 
C) crisis work comes before documentation 
D) files get lost

Question 17

Community mapping

Accepted Answer

A) allows clients to find the organization 
B) helps plan parking 
C) helps clients advocate for one another 
D) helps agencies support the community 
A) allows clients to find the organization 
B) helps plan parking 
C) helps clients advocate for one another 
D) helps agencies support the community

Question 18

A job description

Accepted Answer

A) provides the exact job responsibilities 
B) outlines the chain of command 
C) includes functions and qualifications 
D) is written to attract applicants 
A) provides the exact job responsibilities 
B) outlines the chain of command 
C) includes functions and qualifications 
D) is written to attract applicants

Question 19

The encapsulated worker

Accepted Answer

A) becomes static in his/her work 
B) believes he/she knows the truth 
C) is insensitive to client needs 
D) all of the above 
A) becomes static in his/her work 
B) believes he/she knows the truth 
C) is insensitive to client needs 
D) all of the above

Question 20

Knowledge about funding helps human service professionals understand all but which of the following?

Accepted Answer

A) the content in which human services are delivered 
B) how job responsibilities relate to mission and goals 
C) how mission relates to jobs 
D) how planning and service delivery relates to funding 
A) the content in which human services are delivered 
B) how job responsibilities relate to mission and goals 
C) how mission relates to jobs 
D) how planning and service delivery relates to funding

The client empowerment model is effective when

The informal network

One key component to organizing to promote community change is

Self-help groups,schools,and churches make up a(n)

To make a good referral,the professional must know all of the following EXCEPT

A difficult area in which to advocate is

Human service helpers allocate which of the following resources?

Burnout means

The agency mission

Professionals learn about other agencies by engaging in all but which of the following?

Which of the following is NOT a part of the four-step process providing guidelines for linking the client with another service?

Paperwork serves all but which of the following functions?

The process of advocacy includes all but which of the following?

Turf issues cause difficulties in collaboration by

Turf battles occur for all but which of the following reasons?

Paperwork is difficult because

Community mapping

A job description

The encapsulated worker

Knowledge about funding helps human service professionals understand all but which of the following?

An Introduction to Human Services

A History of Helping

Human Services Today

Models of Human Service Delivery

The Client

The Human Service Professional

The Helping Process

Professional Concerns

Filters

Exam 8: Working Within a System

The client empowerment model is effective when

The informal network

One key component to organizing to promote community change is

Self-help groups,schools,and churches make up a(n)

To make a good referral,the professional must know all of the following EXCEPT

A difficult area in which to advocate is

Human service helpers allocate which of the following resources?

Burnout means

The agency mission

Professionals learn about other agencies by engaging in all but which of the following?

Which of the following is NOT a part of the four-step process providing guidelines for linking the client with another service?

Paperwork serves all but which of the following functions?

The process of advocacy includes all but which of the following?

Turf issues cause difficulties in collaboration by

Turf battles occur for all but which of the following reasons?

Paperwork is difficult because

Community mapping

A job description

The encapsulated worker

Knowledge about funding helps human service professionals understand all but which of the following?

An Introduction to Human Services

A History of Helping

Human Services Today

Models of Human Service Delivery

The Client

The Human Service Professional

The Helping Process

Professional Concerns

Filters