Question 1

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Accepted Answer

A) Reservations,rooms and guest account management 
B) Guest's meeting schedules 
C) Restaurant reservations 
D) Catering and Banquet reservations 
A) Reservations,rooms and guest account management 
B) Guest's meeting schedules 
C) Restaurant reservations 
D) Catering and Banquet reservations A

Question 2

Hotels can avoid overselling (overbooking)rooms by using a

Accepted Answer

A) central reservation system 
B) call accounting system 
C) point of sale system 
D) energy management system 
A) central reservation system 
B) call accounting system 
C) point of sale system 
D) energy management system A

Question 3

Housekeeping department measures productivity by

Accepted Answer

A) occupied rooms divided by number of housekeepers 
B) hours worked divided by number of housekeepers 
C) person hours per occupied room 
D) number of rooms times hours worked 
A) occupied rooms divided by number of housekeepers 
B) hours worked divided by number of housekeepers 
C) person hours per occupied room 
D) number of rooms times hours worked C

Question 4

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations,directions,tickets to shows and other advice is the

Accepted Answer

A) the bell captain 
B) rooms manager 
C) front desk associate 
D) the concierge 
A) the bell captain 
B) rooms manager 
C) front desk associate 
D) the concierge

Question 5

Rack rate is

Accepted Answer

A) the highest published room rate 
B) the price a room is sold for 
C) revenue management 
D) discounted room rates 
A) the highest published room rate 
B) the price a room is sold for 
C) revenue management 
D) discounted room rates

Question 6

A demand -forecasting technique used to maximize room revenue is known as

Accepted Answer

A) property management system 
B) upselling 
C) revenue management 
D) return on investment 
A) property management system 
B) upselling 
C) revenue management 
D) return on investment

Question 7

The individual responsible for the task of balancing the guests accounts receivables is the

Accepted Answer

A) guest services agent 
B) front desk manager 
C) night auditor 
D) front office manager 
A) guest services agent 
B) front desk manager 
C) night auditor 
D) front office manager

Question 8

Hotel Walker has had a very successful weekend,booking the majority of its rooms at close to rack rates.Room revenue for Saturday alone was $125,550 with 700 of the
rooms sold for that evening.What was the average daily rate for Saturday at Hotel Walker?

Accepted Answer

The answer of Hotel Walker has had a very successful...

Question 9

Leadership,insuring service of all guest rooms and public areas,operating the department within a budget,and accurate record keeping are all duties of the

Accepted Answer

A) Food and Beverage Manager 
B) executive housekeeper 
C) engineering manager 
D) front office manager 
A) Food and Beverage Manager 
B) executive housekeeper 
C) engineering manager 
D) front office manager

Question 10

In house and guest communications in a hotel are managed by

Accepted Answer

A) CBX or PBX 
B) point of sales systems 
C) the sales department 
D) the F.O.M. 
A) CBX or PBX 
B) point of sales systems 
C) the sales department 
D) the F.O.M.

Question 11

The purpose of revenue management is to

Accepted Answer

A) sell more rooms at discounted rates 
B) increase profitability 
C) assist housekeeping in scheduling 
D) monitor hotel restaurant and room service profitability 
A) sell more rooms at discounted rates 
B) increase profitability 
C) assist housekeeping in scheduling 
D) monitor hotel restaurant and room service profitability

Question 12

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

Accepted Answer

A) Point of Sale System 
B) Real Time Application System 
C) Application Service Provider 
D) Web Reservation Systems 
A) Point of Sale System 
B) Real Time Application System 
C) Application Service Provider 
D) Web Reservation Systems

Question 13

Which of the following is NOT a feature of an energy management system?

Accepted Answer

A) Smoke detector alarms 
B) Room occupancy status reporting 
C) Minibar access reporting 
D) Automatic wake -up call functions 
A) Smoke detector alarms 
B) Room occupancy status reporting 
C) Minibar access reporting 
D) Automatic wake -up call functions

Question 14

The main advantage of using an electronic door locking system is

Accepted Answer

A) easy to replace 
B) record of who enters the room and when 
C) more cost efficient 
D) ease of employee use 
A) easy to replace 
B) record of who enters the room and when 
C) more cost efficient 
D) ease of employee use

Question 15

The main function of a ________ is to escort guests and transport their luggage to their rooms.

Accepted Answer

A) bellperson 
B) concierge 
C) front desk agent 
D) valet 
A) bellperson 
B) concierge 
C) front desk agent 
D) valet

Question 16

Compare the management structure of a 300+ room resort hotel to that of a 75 -room freeway hotel.Outline the reasons for the differences and discuss how one could argue that the responsibility of the general
manager would be comparable in either setting.

Accepted Answer

Students should draw the conclusion that

Question 17

When selling rooms a front desk associate might try to "upsell." This means

Accepted Answer

A) providing a discount rate 
B) suggestively selling the features of a larger room,a higher floor or perhaps a better view 
C) honoring a guests discount coupon 
D) selling the room at the rack rate 
A) providing a discount rate 
B) suggestively selling the features of a larger room,a higher floor or perhaps a better view 
C) honoring a guests discount coupon 
D) selling the room at the rack rate

Question 18

The Hotel California has 642 rooms with 413 occupied and the room revenue is $84,593.The REV PAR is

Accepted Answer

A) $215.45 
B) $131.76 
C) $83.91 
D) $130.94 
A) $215.45 
B) $131.76 
C) $83.91 
D) $130.94

Question 19

The daily report preformed by the night auditor contains key operating ratios used by management including

Accepted Answer

A) total number of rooms in the hotel 
B) front office schedule 
C) previous evening's banquets 
D) room occupancy percentage 
A) total number of rooms in the hotel 
B) front office schedule 
C) previous evening's banquets 
D) room occupancy percentage

Question 20

Which of the following would NOT be considered a hotel department?

Accepted Answer

A) Front office 
B) Property management system 
C) Housekeeping 
D) food and beverage 
A) Front office 
B) Property management system 
C) Housekeeping 
D) food and beverage

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Hotels can avoid overselling (overbooking)rooms by using a

Housekeeping department measures productivity by

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations,directions,tickets to shows and other advice is the

Rack rate is

A demand ^-forecasting technique used to maximize room revenue is known as

The individual responsible for the task of balancing the guests accounts receivables is the

Hotel Walker has had a very successful weekend,booking the majority of its rooms at close to rack rates.Room revenue for Saturday alone was $125,550 with 700 of the rooms sold for that evening.What was the average daily rate for Saturday at Hotel Walker?

Leadership,insuring service of all guest rooms and public areas,operating the department within a budget,and accurate record keeping are all duties of the

In house and guest communications in a hotel are managed by

The purpose of revenue management is to

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

Which of the following is NOT a feature of an energy management system?

The main advantage of using an electronic door locking system is

The main function of a ________ is to escort guests and transport their luggage to their rooms.

Compare the management structure of a 300⁺room resort hotel to that of a 75 ^-room freeway hotel.Outline the reasons for the differences and discuss how one could argue that the responsibility of the general manager would be comparable in either setting.

When selling rooms a front desk associate might try to "upsell." This means

The Hotel California has 642 rooms with 413 occupied and the room revenue is $84,593.The REV PAR is

The daily report preformed by the night auditor contains key operating ratios used by management including

Which of the following would NOT be considered a hotel department?

Introducing Hospitality

The Hotel Business

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation,attractions,and Clubs

Gaming Entertainment

Meetings,conventions,and Expositions

Special Events

Leadership and Management

Filters

Exam 3: Rooms Division

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Hotels can avoid overselling (overbooking)rooms by using a

Housekeeping department measures productivity by

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations,directions,tickets to shows and other advice is the

Rack rate is

A demand -forecasting technique used to maximize room revenue is known as

The individual responsible for the task of balancing the guests accounts receivables is the

Hotel Walker has had a very successful weekend,booking the majority of its rooms at close to rack rates.Room revenue for Saturday alone was $125,550 with 700 of the rooms sold for that evening.What was the average daily rate for Saturday at Hotel Walker?

Leadership,insuring service of all guest rooms and public areas,operating the department within a budget,and accurate record keeping are all duties of the

In house and guest communications in a hotel are managed by

The purpose of revenue management is to

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

Which of the following is NOT a feature of an energy management system?

The main advantage of using an electronic door locking system is

The main function of a ________ is to escort guests and transport their luggage to their rooms.

Compare the management structure of a 300+ room resort hotel to that of a 75 -room freeway hotel.Outline the reasons for the differences and discuss how one could argue that the responsibility of the general manager would be comparable in either setting.

When selling rooms a front desk associate might try to "upsell." This means

The Hotel California has 642 rooms with 413 occupied and the room revenue is $84,593.The REV PAR is

The daily report preformed by the night auditor contains key operating ratios used by management including

Which of the following would NOT be considered a hotel department?

Introducing Hospitality

The Hotel Business

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation,attractions,and Clubs

Gaming Entertainment

Meetings,conventions,and Expositions

Special Events

Leadership and Management

Filters

A demand ^-forecasting technique used to maximize room revenue is known as

Compare the management structure of a 300⁺room resort hotel to that of a 75 ^-room freeway hotel.Outline the reasons for the differences and discuss how one could argue that the responsibility of the general manager would be comparable in either setting.