Exam 16: The Balanced Scorecard, Business Model Canvas, and Business Value of Information Technology

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Which of the following is the best description of the Link to Operations step in the balanced scorecard management process?

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B

Which of the following is the best reason for a firm to use a strategy map?

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B

Research shows that standardized,integrated,and networked technology enhances decision making and performance management.

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True

A strategy map depicts the cause and effect relationship between objectives across the balanced scorecard perspectives.

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In the business process perspective,the firm describes its objectives for improvements in tangible and intangible infrastructure.

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The impact of an IT investment can depend on managers' decision-making abilities.

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Experts agree that the most common reason firms don't realize value from their IT investments is that they do not have a structured plan.According to these same experts,what is the 2nd most common reason?

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Network IT changes the way that work is performed and decisions are made.

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The financial perspective provides information that can confirm the success of investments in learning and growth.

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Which of the nine building blocks in a busines model canvas is being addressed when a business is deciding how to service each customer segment?

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Which of the following is not included in Information Capital as described in the balanced scorecard learning and growth perspective?

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The success of Enterprise IT investments often depends on whether the company makes complementary changes in business processes.

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Which of the following best represents the sequence of steps in the Balanced Scorecard management process?

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Investments in business analytics systems support the balanced scorecard management process during the Link to Operations step.

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The financial perspective provides information that is considered a leading indicator of performance.

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Which of the following does not describe a business model canvas?

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The balanced scorecard framework describes performance from four different perspectives based on the firm's strategy to achieve shareholder value.

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The value of an IT investment can be dependent on whether complementary capabilities exist within the firm.Which of the following is not one of the required complementary capabilities?

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When building a business model,companies should start with which building block?

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Supply chain management systems are an example of Network IT.

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