Exam 4: Communicating Through Listening

The main point about scanning and choosing is that

All of the following are examples of noise EXCEPT

Focusing full attention on the speaker by paraphrasing, smiling, nodding, and providing other nonverbal indicators of conversational engagement are all part of a process known as

In 2013, Oprah Winfrey, perhaps the world's richest African American woman, was visiting Switzerland. She entered a very high-end shop, where she asked to have a closer look at a purse that was in a closed cabinet. The shopkeeper said no and hinted that her customer could not afford that item. Winfrey said that she could, but the shopkeeper again refused. Winfrey left this store and publicized the incident. The store owner's inability to listen to Winfrey's request may be attributable to

Close personal relationships are built on

Listening is complicated by physical distractions, which include many kinds of noise in the environment.

Pseudolistening is defined as

Listening is the act of receiving sounds.

Scanning and choosing refers to

Walking through a crowded sports event with thousands of people talking and picking up on a conversation about your favorite hobby, fishing, when someone in the crowd mentions a fishing boat is an example of

Of these communication skills, which is used the most?

When the speaker says he knows a lot more about a subject than you do because he is older and wiser, the speaker is exhibiting which concept below?

Which type of listening takes the least effort?

You have a friend who regularly interrupts you and others. She tops every story you tell with a story that is more extreme. Even when you are talking, she plays with her jewelry and her hair, acting distracted and keeping the focus on her. This is a classic example of

Which communication skill do corporate managers view as most important on the job?

Which of the following is NOT a good suggestion for improving your listening ability?

The three steps involved in listening include (1) attending or selecting, (2) scanning and choosing, and (3) listening and remembering.

Speaking is a more important skill than is listening.

An acquaintance uses the word "lady" to describe a woman he has just met. Because you consider the term to be sexist, you are unable to listen to the content or the intent of the message. This is known as

Five characteristics of the self that can act as barriers to listening include all of the following EXCEPT