Question 1

Billing policies and practices can differ from one healthcare practice to another.

Accepted Answer

A) True 
 B)False  True

Question 2

To protect patients' privacy,HIPAA requires all employees and staff (including volunteers)at healthcare facilities to sign a:

Accepted Answer

A)  patient documentation form. 
B)  third-party payer contract. 
C)  confidentiality agreement. 
D)  release of information. 
A)  patient documentation form. 
B)  third-party payer contract. 
C)  confidentiality agreement. 
D)  release of information. C

Question 3

The healthcare facility staff should encourage patients to ask questions about their bills or payment/insurance process.

Accepted Answer

A) True 
 B)False  True

Question 4

Before a small claims lawsuit can proceed,the court expects the _____ to have explored all other avenues of settlement.

Accepted Answer

A)  plaintiff 
B)  bailiff 
C)  attorney 
D)  defendant 
A)  plaintiff 
B)  bailiff 
C)  attorney 
D)  defendant

Question 5

The act that states a business entity may not discriminate against a credit applicant on the basis of race,color,religion,national origin,age,sex,or marital status is the _____ Act.

Accepted Answer

A)  Fair Credit Billing 
B)  Equal Credit Opportunity 
C)  Truth in Lending 
D)  Fair Debt Collection Practices 
A)  Fair Credit Billing 
B)  Equal Credit Opportunity 
C)  Truth in Lending 
D)  Fair Debt Collection Practices

Question 6

List five things a healthcare practice might do to increase its financial success.

Accepted Answer

Establish a written credit policy
Discus

Question 7

When the medical facility uses a computerized patient accounting system,a dependable ________________ is crucial.

Accepted Answer

The answer of When the medical facility uses a computerized...

Question 8

The act that addresses abusive methods used by third-party collectors-bill collectors hired to collect overdue bills-is called the _____ Act.

Accepted Answer

A)  Fair Credit Billing 
B)  Equal Credit Opportunity 
C)  Truth in Lending 
D)  Fair Debt Collection Practices 
A)  Fair Credit Billing 
B)  Equal Credit Opportunity 
C)  Truth in Lending 
D)  Fair Debt Collection Practices

Question 9

Patients normally have a good idea of what their medical care and treatment should cost before they make an appointment.

Accepted Answer

A) True 
 B)False

Question 10

Most services offered by a healthcare facility are not tangible,meaning they cannot be seen or felt;therefore patients look for surrogates,which include

Accepted Answer

A)  other patients in the facility. 
B)  question and answer forms. 
C)  office location, size, and layout. 
D)  distance of the facility from the patient's house. 
A)  other patients in the facility. 
B)  question and answer forms. 
C)  office location, size, and layout. 
D)  distance of the facility from the patient's house.

Question 11

An organization that obtains or arranges for payment of money owed to a third party is a:

Accepted Answer

A)  delinquent accounts department. 
B)  small claims court. 
C)  legal aid agency. 
D)  collection agency. 
A)  delinquent accounts department. 
B)  small claims court. 
C)  legal aid agency. 
D)  collection agency.

Question 12

Computerized patient accounting typically begins with inputting demographic patient data.

Accepted Answer

A) True 
 B)False

Question 13

Patient-staff encounters in a medical facility leave lasting impressions.These "encounters" begin when the patient:

Accepted Answer

A)  arrives at the medical facility. 
B)  telephones for an appointment. 
C)  encounter has been completed. 
D)  is in the examination room. 
A)  arrives at the medical facility. 
B)  telephones for an appointment. 
C)  encounter has been completed. 
D)  is in the examination room.

Question 14

List at least five types of a patient's identifiable information.

Accepted Answer

Last name
Physical address
Ele

Question 15

The Fair Credit Billing Act tells the business entity what to do if a customer claims they made a mistake in their billing.

Accepted Answer

A) True 
 B)False

Question 16

The _____________________ introduced a new "Patient's Bill of Rights" that gives Americans more stability and flexibility needed to make informed choices about their health.

Accepted Answer

The answer of The _____________________ introduced a new "Patient's Bill...

Question 17

Match the term with its definition.
The entire grouping of patient ledgers

Accepted Answer

A) 	accounts receivable 
B) 	general ledger and salaries 
C) 	patient ledger 
D) 	payroll ledger 
E) 	accounts payable
F)	general journal
G)	disbursements journal
H)	chronologic journal
I)	core journal
J)	activities journal
K)	daily journal 
A) 	accounts receivable 
B) 	general ledger and salaries 
C) 	patient ledger 
D) 	payroll ledger 
E) 	accounts payable
F)	general journal
G)	disbursements journal
H)	chronologic journal
I)	core journal
J)	activities journal
K)	daily journal

Question 18

Outline the steps involved in preparing for small claims litigation.

Accepted Answer

Acquire the proper forms from the local

Question 19

No matter how experienced and persuasive the health insurance professional or collection manager is,there always will be some bad debts in a healthcare practice.

Accepted Answer

A) True 
 B)False

Question 20

Match the term with its definition.
A separate record some offices keep for wages and salaries

Accepted Answer

A) 	accounts receivable 
B) 	general ledger and salaries 
C) 	patient ledger 
D) 	payroll ledger 
E) 	accounts payable
F)	general journal
G)	disbursements journal
H)	chronologic journal
I)	core journal
J)	activities journal
K)	daily journal 
A) 	accounts receivable 
B) 	general ledger and salaries 
C) 	patient ledger 
D) 	payroll ledger 
E) 	accounts payable
F)	general journal
G)	disbursements journal
H)	chronologic journal
I)	core journal
J)	activities journal
K)	daily journal

Billing policies and practices can differ from one healthcare practice to another.

To protect patients' privacy,HIPAA requires all employees and staff (including volunteers)at healthcare facilities to sign a:

The healthcare facility staff should encourage patients to ask questions about their bills or payment/insurance process.

Before a small claims lawsuit can proceed,the court expects the _____ to have explored all other avenues of settlement.

The act that states a business entity may not discriminate against a credit applicant on the basis of race,color,religion,national origin,age,sex,or marital status is the _____ Act.

List five things a healthcare practice might do to increase its financial success.

When the medical facility uses a computerized patient accounting system,a dependable ________________ is crucial.

The act that addresses abusive methods used by third-party collectors-bill collectors hired to collect overdue bills-is called the _____ Act.

Patients normally have a good idea of what their medical care and treatment should cost before they make an appointment.

Most services offered by a healthcare facility are not tangible,meaning they cannot be seen or felt;therefore patients look for surrogates,which include

An organization that obtains or arranges for payment of money owed to a third party is a:

Computerized patient accounting typically begins with inputting demographic patient data.

Patient-staff encounters in a medical facility leave lasting impressions.These "encounters" begin when the patient:

List at least five types of a patient's identifiable information.

The Fair Credit Billing Act tells the business entity what to do if a customer claims they made a mistake in their billing.

The _____________________ introduced a new "Patient's Bill of Rights" that gives Americans more stability and flexibility needed to make informed choices about their health.

Match the term with its definition. The entire grouping of patient ledgers

Outline the steps involved in preparing for small claims litigation.

No matter how experienced and persuasive the health insurance professional or collection manager is,there always will be some bad debts in a healthcare practice.

Match the term with its definition. A separate record some offices keep for wages and salaries

The Origins of Health Insurance

Tools of the Trade: A Career as a Health (Medical)Insurance Professional

The Legal and Ethical Side of Medical Insurance

Types and Sources of Health Insurance

Claim Submission Methods

Traditional Fee For Service/Private Plans

Unraveling the Mysteries of Managed Care

Understanding Medicaid

Conquering Medicare’s Challenges

Military Carriers

Miscellaneous Carriers: Workers’ Compensation and Disability Insurance

Diagnostic Coding

Procedural, Evaluation and Management, and HCPCS Coding

Keys to Successful Claims Management

The Role of Computers in Health Insurance

Reimbursement Procedures: Getting Paid

Hospital Billing and the UB-04

Filters

Exam 14: The Patient

Billing policies and practices can differ from one healthcare practice to another.

To protect patients' privacy,HIPAA requires all employees and staff (including volunteers)at healthcare facilities to sign a:

The healthcare facility staff should encourage patients to ask questions about their bills or payment/insurance process.

Before a small claims lawsuit can proceed,the court expects the _____ to have explored all other avenues of settlement.

The act that states a business entity may not discriminate against a credit applicant on the basis of race,color,religion,national origin,age,sex,or marital status is the _____ Act.

List five things a healthcare practice might do to increase its financial success.

When the medical facility uses a computerized patient accounting system,a dependable ________________ is crucial.

The act that addresses abusive methods used by third-party collectors-bill collectors hired to collect overdue bills-is called the _____ Act.

Patients normally have a good idea of what their medical care and treatment should cost before they make an appointment.

Most services offered by a healthcare facility are not tangible,meaning they cannot be seen or felt;therefore patients look for surrogates,which include

An organization that obtains or arranges for payment of money owed to a third party is a:

Computerized patient accounting typically begins with inputting demographic patient data.

Patient-staff encounters in a medical facility leave lasting impressions.These "encounters" begin when the patient:

List at least five types of a patient's identifiable information.

The Fair Credit Billing Act tells the business entity what to do if a customer claims they made a mistake in their billing.

The _____________________ introduced a new "Patient's Bill of Rights" that gives Americans more stability and flexibility needed to make informed choices about their health.

Match the term with its definition. The entire grouping of patient ledgers

Outline the steps involved in preparing for small claims litigation.

No matter how experienced and persuasive the health insurance professional or collection manager is,there always will be some bad debts in a healthcare practice.

Match the term with its definition. A separate record some offices keep for wages and salaries

The Origins of Health Insurance

Tools of the Trade: A Career as a Health (Medical)Insurance Professional

The Legal and Ethical Side of Medical Insurance

Types and Sources of Health Insurance

Claim Submission Methods

Traditional Fee For Service/Private Plans

Unraveling the Mysteries of Managed Care

Understanding Medicaid

Conquering Medicare’s Challenges

Military Carriers

Miscellaneous Carriers: Workers’ Compensation and Disability Insurance

Diagnostic Coding

Procedural, Evaluation and Management, and HCPCS Coding

Keys to Successful Claims Management

The Role of Computers in Health Insurance

Reimbursement Procedures: Getting Paid

Hospital Billing and the UB-04

Filters