Question 1

Many larger businesses are deciding that manufacturing is not their specialty, so they are doing which of the following?

Accepted Answer

A)  changing the products they make 
B)  exporting the necessary parts 
C)  giving out production contracts to smaller businesses and letting them provide the parts 
D)  hiring manufacturing experts to help increase their skills in that area 
A)  changing the products they make 
B)  exporting the necessary parts 
C)  giving out production contracts to smaller businesses and letting them provide the parts 
D)  hiring manufacturing experts to help increase their skills in that area C

Question 2

Which of the following types of dispatching would a taxi company use?

Accepted Answer

A)  first-come, first-served rule 
B)  earliest due date rule 
C)  longest processing time rule 
D)  shortest processing time rule 
A)  first-come, first-served rule 
B)  earliest due date rule 
C)  longest processing time rule 
D)  shortest processing time rule A

Question 3

Scenario 16-2. Shana's Chocolate Factory is currently making a profit. Shana, however, wishes to evaluate her scheduling methods and increase her efficiency. She feels that the process can be improved, which means more chocolates could be produced and sold. Christmas is nearing and she knows if she cannot keep up with demand, her customers may choose another chocolate factory. Chocolate and sugar are the major ingredients in her candies. She uses 2,000 pounds of sugar and chocolate combined to produce 10,000 pieces of candy.
-In Scenario 16-2, to determine the materials productivity for the sugar and chocolate, Shana would use the formula and find that the ratio was ______.

Accepted Answer

A)  3 
B)  5 
C)  2 
D)  4 
A)  3 
B)  5 
C)  2 
D)  4 B

Question 4

______ statistics summarizes data through the use of measures of central tendency, variance, and standard deviation.

Accepted Answer

A)  Inferential 
B)  Qualitative 
C)  Descriptive 
D)  Quantitative 
A)  Inferential 
B)  Qualitative 
C)  Descriptive 
D)  Quantitative

Question 5

The process of comparing key points within one's own business with comparable points in another external entity is referred to as ______.

Accepted Answer

A)  six sigma 
B)  feedback control 
C)  benchmarking 
D)  statistical process control 
A)  six sigma 
B)  feedback control 
C)  benchmarking 
D)  statistical process control

Question 6

Restaurants that take food, music, lighting, and human resources and combine them into meals are using which of the following?

Accepted Answer

A)  an analytic system 
B)  a synthetic system 
C)  a continuous process 
D)  an intermittent process 
A)  an analytic system 
B)  a synthetic system 
C)  a continuous process 
D)  an intermittent process

Question 7

From a customer's perspective, quality means how closely a product conforms to the standards that are set by the business.

Accepted Answer

A) True 
 B)False

Question 8

Service providers need and use operations management just as much as product manufacturers do.

Accepted Answer

A) True 
 B)False

Question 9

When production activities are arranged around the due date for product completion, which of the following types of scheduling is used?

Accepted Answer

A)  forward scheduling 
B)  backward scheduling 
C)  horizontal scheduling 
D)  vertical scheduling 
A)  forward scheduling 
B)  backward scheduling 
C)  horizontal scheduling 
D)  vertical scheduling

Question 10

A production process that operates for long periods of time without interruption is known as a/an ______.

Accepted Answer

A)  analytical thinking system 
B)  synthetic system 
C)  continuous process 
D)  intermittent process 
A)  analytical thinking system 
B)  synthetic system 
C)  continuous process 
D)  intermittent process

Question 11

The processes and procedures of converting labor, materials, money, and other resources into finished products or services available for consumer consumption are referred to as ______.

Accepted Answer

A)  the supply chain function 
B)  the operations function 
C)  the marketing function 
D)  the input function 
A)  the supply chain function 
B)  the operations function 
C)  the marketing function 
D)  the input function

Question 12

______ is used to determine the magnitude of an effect and to identify potential causes of variation.

Accepted Answer

A)  Analysis of variance 
B)  Applied analysis 
C)  Descriptive analysis 
D)  Regression analysis 
A)  Analysis of variance 
B)  Applied analysis 
C)  Descriptive analysis 
D)  Regression analysis

Question 13

The primary reason small businesses can compete with larger manufacturing companies is increases in productivity.

Accepted Answer

A) True 
 B)False

Question 14

______ are tangible or intangible products that a business produces.

Accepted Answer

A)  Controls 
B)  Processes 
C)  Outputs 
D)  Inputs 
A)  Controls 
B)  Processes 
C)  Outputs 
D)  Inputs

Question 15

The two types of statistical analysis used in six sigma include descriptive statistics and inferential statistics.

Accepted Answer

A) True 
 B)False

Question 16

Companies that make a significant profit from completing more orders will use which dispatching rule?

Accepted Answer

A)  shortest processing time 
B)  first-come, first served 
C)  earliest due date 
D)  longest processing time 
A)  shortest processing time 
B)  first-come, first served 
C)  earliest due date 
D)  longest processing time

Question 17

It is better to make your own parts rather than buy standardized parts.

Accepted Answer

A) True 
 B)False

Question 18

In the goal of keeping productivity high, a small business owner should look for ways to increase outputs while ______.

Accepted Answer

A)  keeping inputs constant 
B)  increasing inputs 
C)  increasing expenses 
D)  decreasing sales 
A)  keeping inputs constant 
B)  increasing inputs 
C)  increasing expenses 
D)  decreasing sales

Question 19

Scenario 16-2. Shana's Chocolate Factory is currently making a profit. Shana, however, wishes to evaluate her scheduling methods and increase her efficiency. She feels that the process can be improved, which means more chocolates could be produced and sold. Christmas is nearing and she knows if she cannot keep up with demand, her customers may choose another chocolate factory. Chocolate and sugar are the major ingredients in her candies. She uses 2,000 pounds of sugar and chocolate combined to produce 10,000 pieces of candy.
-In Scenario 16-2, the detailed breakdown of information explaining exactly how each chocolate will be produced and the steps to be taken at each point in production is called which of the following?

Accepted Answer

A)  routing 
B)  sequencing 
C)  dispatching 
D)  forward scheduling 
A)  routing 
B)  sequencing 
C)  dispatching 
D)  forward scheduling

Question 20

Define productivity and explain its importance to a small business owner. Describe two ways productivity can be improved.

Accepted Answer

the ratio of inputs used to pr

Many larger businesses are deciding that manufacturing is not their specialty, so they are doing which of the following?

Which of the following types of dispatching would a taxi company use?

______ statistics summarizes data through the use of measures of central tendency, variance, and standard deviation.

The process of comparing key points within one's own business with comparable points in another external entity is referred to as ______.

Restaurants that take food, music, lighting, and human resources and combine them into meals are using which of the following?

From a customer's perspective, quality means how closely a product conforms to the standards that are set by the business.

Service providers need and use operations management just as much as product manufacturers do.

When production activities are arranged around the due date for product completion, which of the following types of scheduling is used?

A production process that operates for long periods of time without interruption is known as a/an ______.

The processes and procedures of converting labor, materials, money, and other resources into finished products or services available for consumer consumption are referred to as ______.

______ is used to determine the magnitude of an effect and to identify potential causes of variation.

The primary reason small businesses can compete with larger manufacturing companies is increases in productivity.

______ are tangible or intangible products that a business produces.

The two types of statistical analysis used in six sigma include descriptive statistics and inferential statistics.

Companies that make a significant profit from completing more orders will use which dispatching rule?

It is better to make your own parts rather than buy standardized parts.

In the goal of keeping productivity high, a small business owner should look for ways to increase outputs while ______.

Define productivity and explain its importance to a small business owner. Describe two ways productivity can be improved.

Small Business: an Overview

Small Business Management and Entrepreneurship

Social Entrepreneurs, Ethics, and Strategic Planning

The Business Plan

Franchising

Taking Over an Existing Business

Starting a New Business

Accounting Records and Financial Statements

Small Business Finance

The Legal Environment

Small Business Marketing: Strategy and Research

Small Business Marketing: Location

Small Business Marketing: Price and Promotion

Professional Small Business Management

Human Resource Management

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Exam 16: Operations Management

Many larger businesses are deciding that manufacturing is not their specialty, so they are doing which of the following?

Which of the following types of dispatching would a taxi company use?

______ statistics summarizes data through the use of measures of central tendency, variance, and standard deviation.

The process of comparing key points within one's own business with comparable points in another external entity is referred to as ______.

Restaurants that take food, music, lighting, and human resources and combine them into meals are using which of the following?

From a customer's perspective, quality means how closely a product conforms to the standards that are set by the business.

Service providers need and use operations management just as much as product manufacturers do.

When production activities are arranged around the due date for product completion, which of the following types of scheduling is used?

A production process that operates for long periods of time without interruption is known as a/an ______.

The processes and procedures of converting labor, materials, money, and other resources into finished products or services available for consumer consumption are referred to as ______.

______ is used to determine the magnitude of an effect and to identify potential causes of variation.

The primary reason small businesses can compete with larger manufacturing companies is increases in productivity.

______ are tangible or intangible products that a business produces.

The two types of statistical analysis used in six sigma include descriptive statistics and inferential statistics.

Companies that make a significant profit from completing more orders will use which dispatching rule?

It is better to make your own parts rather than buy standardized parts.

In the goal of keeping productivity high, a small business owner should look for ways to increase outputs while ______.

Define productivity and explain its importance to a small business owner. Describe two ways productivity can be improved.

Small Business: an Overview

Small Business Management and Entrepreneurship

Social Entrepreneurs, Ethics, and Strategic Planning

The Business Plan

Franchising

Taking Over an Existing Business

Starting a New Business

Accounting Records and Financial Statements

Small Business Finance

The Legal Environment

Small Business Marketing: Strategy and Research

Small Business Marketing: Location

Small Business Marketing: Price and Promotion

Professional Small Business Management

Human Resource Management

Filters