Exam 8: Learning to Communicate Professionally

A patient is withdrawn, suspicious, and maintains physical distance from staff and other patients.Which intervention demonstrates appropriate use of touch with this patient?

A newly admitted patient asks the nurse, "Can you hear those people laughing at me? They are making fun of me." What is the nurse's best response?

A patient's plan of care includes this nursing diagnosis: Impaired verbal communication related to lack of assertiveness skills.To include the patient in prioritizing this problem, what statement should the nurse make to the patient?

What is a common mistake nurses make when developing therapeutic communication techniques?

A patient states, "I'm tired of all these therapy sessions.It's just too much for me." Using supportive confrontation, how should the nurse reply?

A nurse wants to provide opportunities for a patient to try out new, more assertive behaviors.Which technique should the nurse use?

A patient at the crisis intervention clinic states, "When I got up this morning, I realized I could not go on any longer." What is the nurse's best response to facilitate analyzing the problem and making a nursing diagnosis?

A patient scheduled to attend various group sessions reports, "I'm really mad about having to attend all those groups.No one else spends all day in a circle in a little room." What is the nurse's best response to the patient's concerns?

A patient cries as the nurse explores the patient's feelings about the death of a close friend.The patient sobs, "I shouldn't be crying like this.It happened a long time ago." Which responses by the nurse facilitate communication? (Select all that apply.)

A patient has difficulty expressing anger appropriately.The nurse encourages the patient to set realistic goals by making what statement?

What is the best analysis of this described nurse-patient interaction? Patient: I get discouraged when I realize I've been struggling with my problems for over a year. Nurse: Yes you have, but many people take even longer to resolve their issues.You shouldn't be so hard on yourself.

When assessing a patient's social skills, which remark would serve best in seeking clarification?

A nurse realizes that the comment just made to a patient was inconsiderate.What is the nurse's most therapeutic statement in this situation?

Which techniques are therapeutic when interacting with a patient? (Select all that apply.)

A patient says to the nurse, "I dreamed I could not breathe and was being attacked.When I woke up, I felt emotionally drained, as though I hadn't rested at all." Which comment would be appropriate if the nurse seeks to interpret the patient's experience?

A patient says to the nurse, "My family was mean to me when they visited today.They have no right to treat me like that." What is the nurse's best initial response to the patient's concerns?

During a one-on-one interaction with the nurse, a patient frequently looks nervously at the door.Select the best nursing response to this nonverbal cue.

The nurse tells a patient, "I noticed that you frowned when we discussed your relationship with your family." Which communication technique is the nurse using?

When observing and interpreting a patient's nonverbal communication, which nursing consideration is important?

Effective use of the nursing process is dependent on communication that demonstrates what?