Exam 12: Performance Evaluation in Decentralized Organizations

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The benefits of decentralization include all of the following except:

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Which of the following is not a benefit of decentralization?

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Managers of investment centers enjoy little autonomy in decentralized organizations.

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Supercircuits is a decentralized company and has a required opportunity cost of capital of 15%. The home computer division, whose current ROI is 10%, is considering an investment which will earn a 13% return. The gaming division, whose current ROI is 20%, is considering an investment which will earn a 17% return. If the objective is to maximize residual income, each division will make the following choice: Supercircuits is a decentralized company and has a required opportunity cost of capital of 15%. The home computer division, whose current ROI is 10%, is considering an investment which will earn a 13% return. The gaming division, whose current ROI is 20%, is considering an investment which will earn a 17% return. If the objective is to maximize residual income, each division will make the following choice:

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Which of the following is not a performance measure used to evaluate a profit center's manager? a. Customer satisfaction. B) How well the manager utilizes funds made available to his/her division. C) Employee turnover. D) Market share. E) All of the above are performance measures used to evaluate a profit center's manager.

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In an inter-company transfer, if the maximum price the buying division is willing to pay is less than the minimum price the selling division is willing to accept, both divisions will never agree to the internal transfer.

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Residual income represents the additional profit or value generated by an investment after meeting the required rate of return.

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Firms often view investment centers as: a. Support activities. B) Discretionary cost centers. C) Stand-alone businesses. D) Revenue centers. E) None of the above.

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A characteristic of an effective performance measure is that it is easy to understand and communicate.

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The Versa Company had the following results for 2009: The Versa Company had the following results for 2009:   Versa Company's average operating assets were: a. $140,000 B) $40,000 C) $490,000 D) $21,000 Versa Company's average operating assets were: a. $140,000 B) $40,000 C) $490,000 D) $21,000

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Which of the following transfer prices always results in both divisions voluntarily making the right decisions from the perspective of the company as a whole? a. Variable cost-based transfer prices. B) Full cost-based transfer prices. C) Market-based transfer prices. D) Negotiated transfer prices. E) None of the above.

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Suma is a philosophy of continuous improvement that encourages and rewards employees who constantly seek and suggest improvements to activities and business processes.

(True/False)
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Which of the following is not an option in deciding how to incorporate depreciable fixed assets in measuring divisional investment? a. Net book value. B) Gross book value. C) Transfer price. D) Replacement cost of the asset. E) Current value of the asset.

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Which of the following is not a characteristic of effective performance measures?

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Cost center managers are charged with minimizing the cost of producing a specified level of output or the cost of delivering a specified level of service.

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The controllability principle is always the right approach for choosing performance measures.

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From the perspective of determining corporate pre-tax income, a transfer price does not serve any useful purpose.

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Production managers have little control over the volume of production.

(True/False)
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Cost center managers serve two roles in organizations - achieving cost targets for a given level of output in the short term, and making continuous improvements to increase revenue in the long term.

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Most controllable measures are informative, however an informative measure is not necessarily controllable.

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