Exam 13: Disability Management and Return to Work

The duty to accommodate is mandated by the legislation of every province and territory.

The REHADAT Canada database can help new return-to-work coordinators and case managers become effective in their jobs in a shorter period of time.

Read the following scenario and answer questions. Organizations have a long history of managing returns to work involving cases of physical disability. However, evidence from WCBs across Canada shows that claims involving disability due to mental health issues are the fastest growing segment of disability claims. Heavier workloads from flatter organizations and hiring freezes have put increased pressure on workers in many industries. Information and communication technologies have greatly increased the pace of work and blurred the boundaries between work time and non-work time (family time, leisure time, or community time). Mental health absences from work can also be as a result of being involved in or seeing a traumatic incident in the workplace. -In the case of a mental health disability, what is most likely to be the key driver of the costs associated with a chronic mental health disability?

Disability management is about prevention as well as restoration of worker health.

Who has less power in the return-to-work decision than in the past?

Pareto analysis is also known as the 80/20 rule; historically 20% of people/equipment/customers account for 80% of outcomes. In what disability management best practice would Pareto analysis be a useful tool?

What should supervisors avoid saying when the injured worker comes back to work?

What is the key benefit to senior management from integrated claims management?

Read the following scenario and answer questions. Organizations have a long history of managing returns to work involving cases of physical disability. However, evidence from WCBs across Canada shows that claims involving disability due to mental health issues are the fastest growing segment of disability claims. Heavier workloads from flatter organizations and hiring freezes have put increased pressure on workers in many industries. Information and communication technologies have greatly increased the pace of work and blurred the boundaries between work time and non-work time (family time, leisure time, or community time). Mental health absences from work can also be as a result of being involved in or seeing a traumatic incident in the workplace. -What can Raul insist on receiving under the duty to accommodate his return to work from a depression- related absence?

What is the key benefit to the worker from integrated claims management?

Read the following scenario and answer questions. Organizations have a long history of managing returns to work involving cases of physical disability. However, evidence from WCBs across Canada shows that claims involving disability due to mental health issues are the fastest growing segment of disability claims. Heavier workloads from flatter organizations and hiring freezes have put increased pressure on workers in many industries. Information and communication technologies have greatly increased the pace of work and blurred the boundaries between work time and non-work time (family time, leisure time, or community time). Mental health absences from work can also be as a result of being involved in or seeing a traumatic incident in the workplace. -In a case involving a mental health disability, what would receive more consideration under the systems approach than under the full recovery model?

Read the following scenario and answer questions. Organizations have a long history of managing returns to work involving cases of physical disability. However, evidence from WCBs across Canada shows that claims involving disability due to mental health issues are the fastest growing segment of disability claims. Heavier workloads from flatter organizations and hiring freezes have put increased pressure on workers in many industries. Information and communication technologies have greatly increased the pace of work and blurred the boundaries between work time and non-work time (family time, leisure time, or community time). Mental health absences from work can also be as a result of being involved in or seeing a traumatic incident in the workplace. -What might be a prudent way for Wenxi to find out if going back to the same job is a viable option after a few weeks of treatment for an anxiety disorder?

Read the following scenario and answer questions. Organizations have a long history of managing returns to work involving cases of physical disability. However, evidence from WCBs across Canada shows that claims involving disability due to mental health issues are the fastest growing segment of disability claims. Heavier workloads from flatter organizations and hiring freezes have put increased pressure on workers in many industries. Information and communication technologies have greatly increased the pace of work and blurred the boundaries between work time and non-work time (family time, leisure time, or community time). Mental health absences from work can also be as a result of being involved in or seeing a traumatic incident in the workplace. -What can a return-to-work coordinator do to ensure that negative stereotypes of people with mental illness do not result in a returning worker feeling stigmatized?

Early intervention is required only for WCB claims.

What is the key function of a return-to-work coordinator?

Tarek is returning to work after three months off for carpal tunnel treatment, culminating in surgery. What organizational practice may sabotage his return by making him feel stigmatized?

What workplace disability indicator can provide the earliest information about the effectiveness of the disability management program?

What is another term for "gradual work exposure"?

Disability management programs are most effective when developed and applied using the full recovery model.

When must employees consent to information being shared between the return-to-work coordinator and a healthcare provider involved in their recovery or rehabilitation?