Exam 9: Third Party Intervention

Third parties often use framing when they discuss or present parties' issues. The third party's framing can affect disputing parties' perceptions of a problem and the way they think about their issues. Consider the following statement that a facilitator made to a work group about a problem they wanted to address. " Many of you on this team see the conflict as being about the competence of individual members on this team. If we look closer at this situation, there seems to be an unacknowledged but real factor that is affecting team performance - the resources available to the team to get their work done." Which framing strategy is the facilitator using in making this statement?

If a mediator sets groundrules for parties' interaction at the beginning of a mediation session, the mediator is enacting which type of third party control?

Explain how a third party can be helpful in working with intransigent parties who are willing to move but are hesitant because of image or face concerns.

Describe two ways in which mediators use caucusing to help with their work as conflict interveners.

Explain what non-binding arbitration is and how parties might use it to help with the management of their conflict.

If a facilitator made the following comment to a workgroup, which framing strategy would he or she be using? " Well, all of you agree that some people are taking vacation time on Fridays and Mondays to extend weekends rather than taking larger blocks of time off with vacation. Some of you feel this is not right, while others feel it is ok. The important issue here is whether this acceptable company policy. The conflict is not about preferences. It needs to be determined by stated company policy."

Which of the following mediator practices would be inconsistent with transformative mediation?

When a third party intervenes in conflict, they always do so with some mandate to intervene. Which of the following statements about third party mandates is inaccurate?

If third parties exert motivational control during a conflict intervention, they:

The two core concepts that define transformative mediation are: