Exam 6: Management and Leadership in Todays Organizations

Stuart McFarland is sales manager for a hotel.His job entails leading, motivating, and communicating with employees.McFarland's main management activity is:

The lowest level of management, which usually has the most people to manage, is called _____ management.

A learned, specialized skill, such as welding or programming a computer, is called a _____ skill.

_____ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action.

The specialized knowledge and ability that a person brings to a job, such as computer programming, is called a(n) ______ skill.

Two co-workers at Nortel came up with an idea for renting software over the Internet.Nortel's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product.The ability of the Nortel top management to create this new division and assign employees to it is a result of their having _____ power.

No matter what the crisis, there are some basic guidelines managers should follow to minimize the negative outcomes.Which of the following is an example of one of those guidelines?

What is the first step in the control process?

In order to attract younger customers to the Lacoste brand of clothing, CEO Robert Siegel made all of the major decisions in product planning, distribution, and promotion.He asked for no input from his employees.Siegel used a(n) _____ style to increase Lacoste's sales.

When John Mackey, CEO of Whole Foods Markets, hosted a fundraising event in his role as honorary chairman of the national People for the Ethical Treatment of Animals (PETA) organization, he is fulfilling his _____ managerial role.

Crisis, both internal and external, do not affect well-managed organizations.

What type of management did the executives at Dell Computer Company have to use when the media revealed that the batteries in the Dell portable computers were likely to catch on fire?

If the organization is not meeting its performance standards, then it must take corrective action.The system that pinpoints problems and triggers some kind of corrective action is called a _____ system.

Plant manager Peter Kwillen receives the master budget from divisional headquarters and breaks it down for the three shift managers.He coordinates with other plant managers and manages lower-level managers.Kwillen is a(n) _____ manager.

Dividing up the tasks (division of labor) is an important part of organizing.

Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns.He wants to call his players and coaches together, generate alternatives, and come up with a solution by mutual agreement and vote.His style of leadership is called:

Leadership is the process of guiding and motivating others toward the achievement of organizational goals.

The manager of a chain of dry cleaning stores gathers the competitions' advertisements for analysis and review.She needs these data to help the chain devise its own advertising strategy.The manager is acting in the _____ role.

Management is the process of guiding the development, maintenance, and allocation of objectives.

Which of the following is NOT one of the five key types of power?