Exam 1: The Changing Role of Managerial Accounting in a Dynamic Business Environment

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Magnum Overnight operates an overnight package delivery service that competes with Federal Express and United Parcel Service (UPS). Top management is considering the use of a balanced scorecard to evaluate operations. A. What is a balanced scorecard and other than customer-satisfaction measures, what are its typical key components? B. List four customer-satisfaction measures that Magnum might use to evaluate performance.

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The primary design of the CPA designation is to:

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The role of managerial accounting in organizations is the same as it has been over many years.

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Chaos in corporate governance and accounting after the Enron scandal spawned Congressional legislation that resulted in the creation of:

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Which of the following involves the coordination of daily business functions within an organization?

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Controlling involves the coordination of daily business functions within an organization.

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Decision making requires managers to choose among the available alternatives.

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A controller is normally involved with preparing financial statements.

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All of the following entities would have a need for managerial accounting information except:

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Which of the following employees at Clear Flights would not be considered as holding a line position?

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Managerial accounting:

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Which of the following employees would be considered as holding a line position?

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Which of the following typically does not relate to the role of a controller?

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The balanced scorecard is an important managerial accounting tool for short-run competitiveness.

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Which of the following statements about the ethical climate of business is false?

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Given the following information, what is the cost of unused capacity? Cost of material supplied is $8,600; Cost of material used is $8,000; Cost of material used per shelf is $8; Cost of material supplied per shelf is $8.60.

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A restaurant's value chain includes:

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The value chain is a key component of contemporary management accounting. Required: Define the term "value chain" and explain how it would relate to an airline.

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In pursuing its goals, an organization does all of the following except:

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The role of managerial accounting information in assisting management is a(n):

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