Exam 5: Differentiation Advantage

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A strategy whereby companies attempt to gain competitive advantage by offering value that is not available in other products or services is known as __________.

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Which of the following is true of product differentiation?

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Identify the best way a company can enable consumers to find its products once they are aware of a need.

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Rita lives in a dorm with other students of her college. She hesitates to buy furniture owing to lack of space. She wants to buy a new study desk, one that can easily fold away and be dismantled so that it doesn't occupy much space when not in use. What is Rita's main concern?

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When firms rely on brand image to differentiate products, some of them associate their products with positive qualities in the minds of customers. These are known as __________.

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