Exam 4: Communication and Role of the Technician With the Customerpatient

Good communication skills include:

Which words in the following sentence should be emphasized for proper communication with a patient? "If you will wait a moment, I'll get the information you need."

Articulation means :

When taking a message from a physician's office, the pharmacy technician should write it down and include:

All of the following are appropriate behaviors for a pharmacy technician to do with their cell phone while working in a pharmacy except __________.

When answering a telephone call, the technician should:

Communication channels include:

If you should have to place a patient on hold on the telephone you should check back with them every ________ minutes.

Which of the following negatively impacts written communication?

Which stage is normally first when patients discover they are terminally ill?

Which of the following is an example of conveying stress to a customer?

When serving patients, technicians should not:

When a technician shows customers that he or she can see the situation from their point of view, he or she is displaying:

An unwritten guideline or rule of behavior is:

The mental disposition or feeling a technician adopts when interacting with customers, patients, and coworkers or when performing duties at work is called:

Most people judge others within ________ of first meeting them.

One of the most prevalent concerns of retail pharmacy managers and pharmacists is the need for pharmacy technicians who are competent in the area of:

An example of an open-ended question is:

The communication cycle consists of a sender, a receiver, a message, various channels of communications, and the ______________.

The skill of dealing with others without causing bad feelings is called: