Question 1

When considering the conversion process, human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

Accepted Answer

A)  magnitude 
B)  utility 
C)  focus 
D)  production process width 
E)  analytic process 
A)  magnitude 
B)  utility 
C)  focus 
D)  production process width 
E)  analytic process C

Question 2

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Accepted Answer

A) True 
 B)False  False

Question 3

Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, by doing this it is ____ its Oreos line.

Accepted Answer

A)  refining 
B)  implementing 
C)  extending 
D)  heavily advertising 
E)  applying 
A)  refining 
B)  implementing 
C)  extending 
D)  heavily advertising 
E)  applying C

Question 4

The Acme Toy Company introduced a new electric train, the Silver Bullet, in its Christmas catalog last year.Within four days of the catalog's mailing date, Acme had received phone orders for its entire inventory of trains.Jeff Murrah, the sales manager responsible for the Silver Bullet, was delighted with the product's success.However, his excitement was overshadowed by the ____ cost resulting from lost sales that his division would suffer.

Accepted Answer

A)  variable 
B)  stock-out 
C)  opportunity 
D)  fixed 
E)  holding 
A)  variable 
B)  stock-out 
C)  opportunity 
D)  fixed 
E)  holding

Question 5

A set of activities intended to identify new ideas and technical advances that may result in new goods and services is called _____.

Accepted Answer

A)  research and development 
B)  operations management 
C)  design planning 
D)  product design 
E)  horizon planning 
A)  research and development 
B)  operations management 
C)  design planning 
D)  product design 
E)  horizon planning

Question 6

Technology that is characterized by low initial costs and high operating costs is termed _____.

Accepted Answer

A)  a quality circle 
B)  capital-intensive 
C)  an industrial installation 
D)  labor-intensive 
E)  a process layout 
A)  a quality circle 
B)  capital-intensive 
C)  an industrial installation 
D)  labor-intensive 
E)  a process layout

Question 7

To regain market share, many American firms have lowered quality standards.

Accepted Answer

A) True 
 B)False

Question 8

Firms that produce only a small number of products tend to have

Accepted Answer

A)  more but smaller production facilities. 
B)  only one production facility. 
C)  fewer and smaller production facilities. 
D)  fewer but larger production facilities. 
E)  more and larger production facilities. 
A)  more but smaller production facilities. 
B)  only one production facility. 
C)  fewer and smaller production facilities. 
D)  fewer but larger production facilities. 
E)  more and larger production facilities.

Question 9

Robots are especially effective in carrying out creative tasks and assignments.

Accepted Answer

A) True 
 B)False

Question 10

What is the purpose of quality control? Why is it important to a firm?

Accepted Answer

The purpose of quality control is to ens

Question 11

What is meant by the focus and the magnitude of a conversion process?

Accepted Answer

The focus and magnitude of a conversion

Question 12

Explain how the production of services is different from the production of manufactured goods.

Accepted Answer

The production of services is different

Question 13

Product extension and refinement are expected results of a firm's development and implementation effort.

Accepted Answer

A) True 
 B)False

Question 14

A product layout is often referred to as a(n) _____.

Accepted Answer

A)  fixed-position layout 
B)  output layout 
C)  fixed capacity 
D)  work-cell formation 
E)  assembly line 
A)  fixed-position layout 
B)  output layout 
C)  fixed capacity 
D)  work-cell formation 
E)  assembly line

Question 15

Greg is in charge of making sure the raw steel brought into his company's factory is turned into high-quality bearings for sale to customers.Greg is a(n) ____ manager.

Accepted Answer

A)  marketing 
B)  operations 
C)  productivity 
D)  middle 
E)  finance 
A)  marketing 
B)  operations 
C)  productivity 
D)  middle 
E)  finance

Question 16

Form utility is created by converting raw materials, people, finances, and information into finished products.

Accepted Answer

A) True 
 B)False

Question 17

Deere and Company, the maker of John Deere tractors, was one of the first firms to combine robotics and computer-integrated manufacturing.By doing this, it achieved more efficiently utilized facilities and greater flexibility in production.The method of production that has given Deere these tremendous improvements in operations is known as _____.

Accepted Answer

A)  just-in-time inventory management 
B)  flexible manufacturing system 
C)  Q factor 
D)  short cycle manufacturing 
E)  Theory Z 
A)  just-in-time inventory management 
B)  flexible manufacturing system 
C)  Q factor 
D)  short cycle manufacturing 
E)  Theory Z

Question 18

How do routing and timing affect the scheduling process for a furniture manufacturer like Drexel-Heritage?

Accepted Answer

Routing and timing play a crucial role i

Question 19

When demand exceeds capacity, all of the following are reasonable options for the firm except

Accepted Answer

A)  operating overtime hours to meet the demand. 
B)  starting a second or third shift. 
C)  subcontracting part of the work to other producers. 
D)  turning away some long-time customers. 
E)  expanding the capacity of the current facility. 
A)  operating overtime hours to meet the demand. 
B)  starting a second or third shift. 
C)  subcontracting part of the work to other producers. 
D)  turning away some long-time customers. 
E)  expanding the capacity of the current facility.

Question 20

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Accepted Answer

A)  type of technology needed for the new product is the same as the technology used by the existing products. 
B)  new product is an extension of an existing product line already produced in the factory. 
C)  human resources requirement for the new product and existing products can be satisfied with the facility's current employees. 
D)  product design is already completed. 
E)  existing factory has enough capacity to handle demand for the new product as well as the existing products. 
A)  type of technology needed for the new product is the same as the technology used by the existing products. 
B)  new product is an extension of an existing product line already produced in the factory. 
C)  human resources requirement for the new product and existing products can be satisfied with the facility's current employees. 
D)  product design is already completed. 
E)  existing factory has enough capacity to handle demand for the new product as well as the existing products.

When considering the conversion process, human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, by doing this it is ____ its Oreos line.

A set of activities intended to identify new ideas and technical advances that may result in new goods and services is called _____.

Technology that is characterized by low initial costs and high operating costs is termed _____.

To regain market share, many American firms have lowered quality standards.

Firms that produce only a small number of products tend to have

Robots are especially effective in carrying out creative tasks and assignments.

What is the purpose of quality control? Why is it important to a firm?

What is meant by the focus and the magnitude of a conversion process?

Explain how the production of services is different from the production of manufactured goods.

Product extension and refinement are expected results of a firm's development and implementation effort.

A product layout is often referred to as a(n) _____.

Greg is in charge of making sure the raw steel brought into his company's factory is turned into high-quality bearings for sale to customers.Greg is a(n) ____ manager.

Form utility is created by converting raw materials, people, finances, and information into finished products.

How do routing and timing affect the scheduling process for a furniture manufacturer like Drexel-Heritage?

When demand exceeds capacity, all of the following are reasonable options for the firm except

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Information and E-Business

Using Accounting Information

Mastering Financial Management

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Exam 8: Producing Quality Goods and Services

When considering the conversion process, human resources in the form of hair stylists and cosmetologists are the ____ for a beauty salon.

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, by doing this it is ____ its Oreos line.

A set of activities intended to identify new ideas and technical advances that may result in new goods and services is called _____.

Technology that is characterized by low initial costs and high operating costs is termed _____.

To regain market share, many American firms have lowered quality standards.

Firms that produce only a small number of products tend to have

Robots are especially effective in carrying out creative tasks and assignments.

What is the purpose of quality control? Why is it important to a firm?

What is meant by the focus and the magnitude of a conversion process?

Explain how the production of services is different from the production of manufactured goods.

Product extension and refinement are expected results of a firm's development and implementation effort.

A product layout is often referred to as a(n) _____.

Greg is in charge of making sure the raw steel brought into his company's factory is turned into high-quality bearings for sale to customers.Greg is a(n) ____ manager.

Form utility is created by converting raw materials, people, finances, and information into finished products.

How do routing and timing affect the scheduling process for a furniture manufacturer like Drexel-Heritage?

When demand exceeds capacity, all of the following are reasonable options for the firm except

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Information and E-Business

Using Accounting Information

Mastering Financial Management

Filters